01995 642145 | sales@easywebsites.co.uk

Client Support

Supporting you and your business

Windows Remote Support

Click here to allow us to remotely access your Windows PC or laptop. This will download a program called Teamviewer, please run and install this software and tell us the 9 digit ID and the password.

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Mac OS X Remote Support

Click here to allow us to remotely access your Mac. This will download a program called Teamviewer, please run and install this software and tell us the 9 digit ID and the password.

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Setting up your email on iPad & iPhone

Step by step instructions on how to set up your business email on your iPad or iPhone. Please note that you will need your password. For security please call 01995 604672 and we will phone or send you a text.

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Setting up an autoresponder

Step by step instructions on how to set up an automatic 'out of office' reply in webmail when you are going on holiday. Please note that you will need to be logged in to webmail first (see instructions above).

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Setting up 'Email Blacklist'

Step by step instructions on how to set up an 'E-mail Blacklist' in webmail if you are receiving spam emails. Please note that you will need to be logged in to webmail first (see instructions above).

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Anti-Spam Measures

You have access to some anti-spam tools in your email inbox, read this guide to learn how to adjust your settings.

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Accessing Webmail

Step by step instructions on how to access webmail while you are away from your PC or while abroad. Please note that you will need your password, for security please call us on 01995 642145 and we will give you this over the phone.

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Unlocking your email box (when full)

Our IMAP email boxes have a 2Gb limit, when this limit is reached your email box is locked. To unlock your email box you will need to log into using webmail and follow our instructions on how to 'unlock' it be deleting emails.

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Accessing Email Whitelist

Step by step instructions on how to set up an 'Email Whitelist' in webmail.

Adding an email address to this list will help you receive emails from someone that you do want to receive email from when emails from this person are dropping into your 'spam' folder.

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