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Support Centre
Find Help, Guides And Practical Support Resources
Search support articles, browse by category, or jump straight to the help you need.
Quick Actions
Popular Support Actions
Quick links to common support actions and resources.
Support Category
Getting Started
Help for new clients and common first steps.
Article
What To Do Before Your New Website Goes Live
A practical checklist of things to review before approving a new website for launch.
Article
How To Send Content For A New Website
How to prepare and send text, images and files for a new website project.
Support Category
Email Support
Mailbox setup, webmail access and email troubleshooting.
External Link
IONOS Email Help Centre
Open the IONOS email help centre for current mailbox setup guides, webmail help, IMAP and POP3 settings, Outlook, iPhone, iPad and Android support.
External Link
Access IONOS Webmail
Open IONOS webmail in a new tab to access your mailbox through your browser.
Support Category
Website Support
General website help, updates and issue reporting.
Article
How To Send Website Changes To Easy Web Sites
How to send website updates clearly so they can be completed efficiently.
Article
How To Report A Website Issue
What to include when reporting a problem with your website.
Article
How To Prepare Images For Your Website
Simple guidance for sending images that are suitable for website use.
Support Category
CMS Training
Help with logging in and using selected website CMS modules.
Article
How To Log In To The Website CMS
How to access your website CMS and request the current login details if you do not have them.
Article
How To Upload Images To Website Modules
Guidance for uploading images to CMS modules where image upload fields are available.
Article
How To Add A News Item Or Update
General guidance for adding news where your website includes that module.
Support Category
Remote Support
Remote assistance and guided technical help.
Quick Action
Start A Remote Support Session
Start a remote support session when Easy Web Sites Ltd has asked you to do so.
Article
How To Request Remote Support
What to send when you need remote support from Easy Web Sites Ltd.
Support Category
Domain Support
Help with domain names, DNS, IPS tags, authorisation codes and domain transfers.
Article
What Is An IPS Tag?
A plain-English explanation of IPS tags and how they are used for UK domain transfers.
Article
What Is A Domain Authorisation Code?
A plain-English explanation of authorisation codes for non-UK domain transfers.
Article
What Happens When A Domain Is Transferred?
What clients should understand before moving a domain name to another provider.
Support Category
Parish, Town & Community Council Support
Support for parish, town and community council websites, including meetings, documents, council details, accessibility and Assertion 10 guidance.
Article
How To Update Your Parish, Town Or Community Council Website
How Clerks can update standard council website content through the admin panel and request extra support when needed.
Article
How To Prepare PDF Documents For A Council Website
Guidance for preparing council documents before uploading them to a parish, town or community council website.
Article
How To Report An Accessibility Issue On A Council Website
How to report an accessibility problem on a parish, town or community council website built by Easy Web Sites Ltd.
Article
What Is Assertion 10 For Parish, Town And Community Councils?
A plain-English overview of Assertion 10 and what it means for council websites, digital records and online information.
Article
What Should Parish, Town And Community Councils Publish Online?
A practical website checklist for parish, town and community councils reviewing what they publish online.
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