If something does not look or work as expected on your website, please send us enough detail to reproduce the issue.
Useful Information To Include
- The website address.
- The page where the issue appears.
- What you expected to happen.
- What actually happened.
- The device and browser you were using.
- A screenshot, if possible.
Examples
Instead of saying "the form does not work", it is more helpful to say which form, what you entered, whether an error appeared and what happened after pressing submit.
Urgent Issues
If the website is offline, a form has stopped sending, or something business-critical is affected, please make that clear when contacting us.
Where To Send Website Issues
Email website issues to changes@easywebsites.co.uk and include the website address, page address, device, browser and screenshot if available.