Remote support may be useful when a problem is specific to your computer, browser, email software or CMS login.
When To Request Remote Support
Remote support is usually best for issues where we need to see what is happening on your screen, such as email setup problems, CMS login issues, browser-specific display problems or settings that are difficult to explain by email.
What To Send Us First
- Your name and organisation.
- Your website address.
- A short description of the issue.
- The page, email address or CMS section affected.
- A screenshot if it helps explain the problem.
Before The Session
- Close anything private or unrelated.
- Save any open work.
- Make sure you are using a stable internet connection.
- Have access to the relevant email account, CMS login or settings if needed.
Login Details And Security
If login details are needed for a mailbox, CMS account or related service, Easy Web Sites Ltd will advise how those details will be provided or confirmed.
Requesting Help
Email changes@easywebsites.co.uk with the details above and we will advise the next step.